Refund policy
Thank you for shopping with AustraMods. We want our return and refund process to be clear and straightforward.
1. 14-Day Return Window
You may request a return within 14 calendar days from the date your order is delivered.
For standard returns, such as a change of mind or choosing the wrong model, please contact us within this period before sending the item back.
2. Condition of Returned Items
You may open and inspect the product to determine its appearance, specifications, compatibility, and general condition.
To receive a full refund for a standard return, the item should be returned in a condition suitable for resale, with its original packaging and included accessories where reasonably possible.
If the product has been handled, installed, modified, damaged, or used beyond what is reasonably necessary to inspect it, the refund may be reduced to reflect any resulting loss in value.
Examples include, but are not limited to:
- Scratches or installation marks.
- Removed, cut, or modified components.
- Trimmed watch movement stems.
- Cut or removed dial feet.
- Adhesive residue.
- Damage caused during installation or assembly.
Opening the packaging or carefully inspecting the item does not by itself make the product ineligible for return.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 72 hours of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs or a short video showing the problem.
Once the issue has been reviewed, we may provide a replacement, refund, or another appropriate solution depending on the circumstances.
Where the product is confirmed to be defective, damaged on arrival, or incorrectly supplied, you will not be charged for costs required to resolve the issue.
Please note that damage caused by incorrect installation, modification, misuse, excessive force, incompatible components, or improper handling is not considered a manufacturing defect.
Where necessary, we may request additional photographs, video, or other information to help determine whether the issue resulted from a product defect or from installation or handling.
4. Return Shipping Costs
For standard returns caused by a change of mind, incorrect selection, or other reasons not related to a defect or seller error, the customer is responsible for all return shipping costs.
We strongly recommend using a trackable shipping method. We cannot guarantee receipt of parcels sent without tracking.
If the return is caused by an incorrect, defective, or damaged item supplied by us, reasonable return shipping costs will not be charged to the customer where a return is required.
5. Refunds
Once an eligible returned item has been received and inspected, or sufficient proof of return has been provided where applicable, we will process the refund to the original payment method.
For eligible cancellations or returns, the refund will include the amount required under applicable consumer law.
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds in your account. This usually takes approximately 5–7 business days, although processing times may vary.
6. Exchanges and Replacements
If you received a defective, damaged, or incorrect item, we may offer a replacement instead of a refund where appropriate and with your agreement.
In some cases, we may not require the defective item to be returned. We will provide instructions after reviewing your request.
7. Custom or Personalized Products
Certain products manufactured or assembled specifically according to a customer's individual specifications may be subject to different return conditions where permitted by applicable law.
Any such restrictions will be clearly disclosed on the relevant product page before purchase.
This does not affect your rights if a custom product is defective, damaged, or does not match the agreed specifications.
8. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of the customer's country or region.
Where local consumer protection law provides rights that are more favorable than this policy, those mandatory rights will apply.
9. Contact Us
For returns, refunds, replacements, or questions about product compatibility, please contact us at:
Support Email: austramods.help@outlook.com
Business Hours: Monday – Friday, 09:00 – 18:00 (GET)
Typical Response Time: Within 24 hours