Shipping policy
We offer tracked international shipping to supported destinations. Available shipping methods, estimated delivery times, and any applicable shipping charges are shown at checkout before payment.
1. Order Processing Time
Orders are typically processed, inspected, packed, and prepared for dispatch within 1–3 business days.
Some products may require additional sourcing or preparation from manufacturing partners before reaching our fulfillment network. In such cases, processing may occasionally take longer than the standard timeframe.
Business days are Monday through Friday, excluding applicable public holidays.
2. Estimated Shipping Times
We select tracked shipping methods with a focus on reasonable delivery speed and reliability.
Estimated transit times begin after the order has been processed and dispatched.
| Region / Destination | Estimated Transit Time |
|---|---|
| European Union & United Kingdom | Approximately 5–11 business days |
| United States & Canada | Approximately 5–12 business days |
| Other Supported Destinations | Displayed at checkout where available |
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, customs processing, seasonal demand, public holidays, weather, or other circumstances outside our direct control.
3. Shipping Costs
A flat tracked shipping fee of $5 applies to orders with a subtotal below $85.
Orders with a subtotal of $85 or more qualify for free tracked shipping.
The applicable shipping charge is displayed at checkout before payment and forms part of the final order total.
4. Order Tracking
Once your order has been dispatched, tracking information will be provided electronically where available.
Tracking systems may require approximately 24–48 hours after dispatch to display the first carrier movement or detailed tracking update.
A tracking number being created does not necessarily mean that the parcel has already entered physical transit. Tracking information will update as the shipment progresses through the carrier network.
5. Customs, VAT & Import Charges
Depending on the destination country, order value, shipping method, and applicable local regulations, VAT, customs duties, import taxes, brokerage charges, or similar fees may apply.
Some taxes or charges may be collected during checkout or handled through the applicable shipping or tax arrangement.
Where taxes, duties, or customs charges are not collected by us at checkout, the customer may be responsible for paying them directly to the carrier, customs authority, or other relevant authority.
We do not intentionally misrepresent product values or shipment information on customs declarations.
6. Delayed Shipments
Occasional carrier or customs delays may occur after dispatch.
If your tracking shows no meaningful movement for an unusually long period, or the estimated delivery timeframe has been significantly exceeded, please contact our support team so that we can review the shipment and, where appropriate, contact the carrier or fulfillment provider.
A delay alone does not necessarily mean that a parcel has been lost.
7. Lost or Damaged Shipments
If a parcel is confirmed lost in transit, or arrives with significant shipping damage, please contact us as soon as possible.
We may request photographs, video, packaging images, tracking information, or other reasonable evidence to help investigate the issue.
Once the issue has been verified, we will provide an appropriate solution, which may include a replacement shipment or refund depending on the circumstances.
8. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered fulfillment or has been transferred to the carrier, we may no longer be able to change the delivery address.
We are not responsible for delivery problems caused solely by incorrect or incomplete address information supplied by the customer, except where otherwise required by applicable law.
9. Supported Destinations
We currently ship to the United States, Canada, the United Kingdom, and selected European Union countries.
The most current list of supported countries and available shipping methods is displayed during checkout. If no shipping option is available for a destination, we are currently unable to fulfill orders to that location.
10. Contact Us
For questions regarding processing, tracking, or delivery, please contact:
Email: austramods.help@outlook.com
Support Hours: Monday – Friday, 09:00 – 18:00 (GET)
Typical Response Time: Within 24 hours